Clinic Etiquette

PAYMENT OPTIONS

We accept cash, EFTPOS, Visa, MasterCard and American Express.

Please note that prices are subject to change without prior notice.

REWARD POINTS

Skin Solutions likes to reward you for your patronage. Every time you relax with us you earn points towards free services. Points are earned on all purchases including products, services and gift vouchers. Points are displayed at the bottom of your receipt and may be used to redeem treatments only that equal your points balance. Points will automatically expire 31st October annually.

GIFT CERTIFICATES

For your convenience our beautifully boxed gift certificates are available for all treatments and products. We happily accommodate special requests, budgets and corporate orders. Payment can be made over the phone and the voucher sent to you or the recipient. Gift certificates are like cash, please keep them safe. Certificate must be presented upon redemption.

APPOINTMENT CONFIRMATION

As a courtesy, we will send you a confirmation text 48 hours prior to your appointment. In the case that we don’t receive a response & we are unable to contact you for confirmation, your appointment may be given to someone on our waiting list.

ARRIVAL TIME

Please arrive 5 -10 minutes early to your scheduled Facial or Body treatment appointment. If you are running late, we appreciate a courtesy call; however please understand that your treatment time may need to be shortened out of consideration for other guests.

NEW CLIENTS

Please arrive 10 mins prior to your initial visit to complete your consultation card. Please disclose any medical conditions or current medications prior to your treatment.

MOBILE PHONES

Out of respect for other clients we ask you turn off your phone prior to your appointment with us.

CHILDREN

Whilst we love children it is difficult to give you a relaxing treatment and care for their safety simultaneously. It is very dangerous to have small children in the rooms where there is hot wax, sharp tools and heavy massage tables. We absolutely do not want anything to happen to them. We suggest you organise care prior to your appointment.

PRIVACY

Our highly trained beauty therapists respect your privacy at all times. We practice the art of towel draping, covering all parts of the body not being treated. However, please let our therapists know if you feel uncomfortable at any time during your treatment.